Warranty
Our Warranty
E-CORNER is committed to designing and manufacturing high-quality products. We select premium materials, adhere to strict manufacturing standards, and subject our products to rigorous testing.
We are confident in our products, and all E-CORNER products come with a 1-year warranty for the original purchaser, covering defects in workmanship and materials during the product’s expected lifespan under normal use, provided proof of purchase from an authorized E-CORNER dealer is presented.
This warranty does not cover damage resulting from improper use or maintenance, accidents, or negligence. Furthermore, normal wear and tear, as well as material deterioration caused by aging, use, or environmental conditions, are not covered by this warranty.
E-CORNER’s liability for warranty claims is limited to repair or replacement.
This warranty does not cover items stored inside our products or damaged while being used in conjunction with our products.
We provide a one-year warranty on all products, (excluding accessories)
Translated with DeepL.com (free version)
How to contact us in the case of a warranty claim?
Please send the email to our customer service team (e@corner-wammer.com). Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them.
Orders & Shipping
Do you ship overseas?
Currently, we only have warehouses in the United States. If you have any questions regarding other countries or regions, please contact us via email.
How long does it take for delivery?
Delivery times can vary depending on the shipping method selected at checkout and the destination of your package. For detailed shipping time, please refer to:About shipping TimeAlso, please be aware that weather, shipping holidays, peak shipping seasons, and incorrect billing information can delay the shipment of your order. See the shipping policy page for details.
Cancel or modify order
Please email our customer service team (e@corner-wammer.com) within 8hours of placing your order to cancel it.
Change billing address
Although you cannot change your billing address, your order should be delivered without issue as long as the shipping address and payment information in your order are correct.
If you have an E-CORNER online account: For future orders, please verify that the billing address associated with your E-CORNER online account is correct. Please delete any incorrect or outdated addresses. Log in to your account and manage your addresses.
Change product on my order
If your order status has been placed, please contact our team to change.We are unable to modify orders after they’ve been shipped.
Shipment processing time after placement
We strive to ship orders within 24 hours of placement.
Additional Information: Please review our shipping schedule for more details on delivery and estimated arrival dates.
If there is an issue with your order, we will contact you via email to request additional information.
If you do not receive a shipping confirmation email within 24 hours of placing your order, please contact our customer service team for further assistance. Please note: International orders, orders with multiple items, and items with limited stock may require additional processing time.
Package hasn't arrived yet
•Please confirm your package was not left in an inconspicuous spot or with a household member.
•Sometimes orders may show as delivered by the carrier up to 48 hours before they’re actually delivered. There’s a high likelihood it’ll arrive in the next day or two. If you have questions about this, we recommend reaching out to the carrier directly as they’ll have the most up-to-date information.
•The carrier’s tracking page may also contain more information about where specifically they left the package.
If the package is missing for more than 48 hours after the status was updated to “delivered,” and you can’t find it around your home, please contact our team here.
Package is missing or lost
We’re sorry there’s an issue with your order.Please contact our team and we will help you deal with it.
Wrong item shipped
We will be happy to send out a replacement item. Please contact our team.
Order sent to wrong address
Unfortunately, we’re unable to make changes to orders after they’ve been placed.
•If you’re unsure of the address you entered, check the shipping address and order status on the Order Status page.
•To update your default shipping address for future orders, please visit your account’s Address Book.
•Neet to return, please contact our team.
•If you believe your order was delivered to the wrong address due to a carrier error, please contact to carrier first.
Account & Login
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Checkout & Payment Issue
Payment Method
Payment by credit card
Purchase using your credit card before paying back a portion of your monthly balance or borrowed amount.
If the transaction fails, please contact your bank to find out why. Alternatively, you can check out using Paypal.
Using a credit card, you can enjoy the benefit for example payment protection, increase your credit rating, get now and pay later, Get benefits and rewards, acquisition of interest-free loan etc.
Pay with Paypal
PayPal allows you to make quick and secure payments online.
You can pay with your credit card, debit card, or bank account balance via PayPal.
Once your order is submitted, you will be redirected to the PayPal site to make a payment.
Benefits of using Paypal:
With paypal account, you can use it to track the status of your payments. flextail.com does not receive credit card numbers or bank information, which will reduce the risk of unauthorized.
Sales Tax
We may be required to charge applicable state and local sales tax on orders shipped if required to do so under state and/or local tax laws.
Some taxing
Add a promo or coupon code
要在结账时使用促销码或优惠券，请按照以下步骤操作：
在页面右侧“订单总额”下方的输入框中输入您的优惠券代码
点击“应用”
您将看到优惠券已成功应用
在页面左侧“账单地址”下方选择您的支付方式
点击“提交订单”以完成下单
如果您在使用优惠码时遇到问题，请尝试参考此处的建议步骤。
Coupon isn’t working
您的优惠码无法使用可能包括以下原因：
未完全按照显示内容输入优惠码；优惠码区分大小写
未满足特别优惠的适用条件
例如：最低订单金额、最低商品数量
其他适用限制
例如：商品类别限制
优惠券已过期
如果您在使用促销码或优惠券时仍遇到问题，请通过在线聊天或电子邮件联系我们寻求帮助。